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Here at TheCasperCo, we aim to please all of our customers and provide top quality products. However, we are aware that sometimes there will be an issue with an order, and we are here to help!
If you have any questions then please contact us on one of the methods below.
You will also find our frequently asked questions and answers, which should help with anything you need.
Customer Service
CASPERCO ADVISORS ARE AVAILABLE
MON-FRI: 8am - 9pm
SAT-SUN: 8am - 4pm
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CALL US
07557220659
EMAIL US
thecasperco25@gmail.com
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FAQ
How much notice do you need for a cake / cupcake order?
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I always try to take on last minute orders as id hate to see anybody go without.
I do make all of my cakes and treats to order so i do need at least 24 hours notice for all late orders.
Do you do gluten / dairy / sugar free cakes?
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Yes! I make all sorts of cakes and treats, most of which i can now do vegan and gluten free!
My GF / Dairy free cakes tastes no different to my normal cakes and I have only good reviews!
How do I book a dessert table?
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All dessert tables are priced on the items you would like and how many of each. Please send me a message with how many people you will have attending and I can send you a menu for that many. From there, we can discuss what treats you would like and different flavours and colour schemes.
What do the dessert tables include?
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My dessert tables include more then enough goodies to give you and all your guests a sugar rush to last a week! From cheesecakes, to brownies, to celebration cakes. Your table can include anything from our menu! Included in the price is full delivery and set up. I will also supply all table cloths, cutlery, napkins and plates.
Do you do wedding packages?
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Yes we do! we offer deals for wedding cakes and dessert tables that are booked together. We also work side by side with 'Airo's Catering' which do the most incredible buffets. With us there, you will have enough amazing food and goodies for everyone!
Do you deliver?
Yes we offer local delivery for a set fee. Most orders are collection unless discussed otherwise.
All wedding cakes and desert tables include free delivery and set up.
I am unhappy with my order.
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I hope you will never need to, but if you do ever need to complain about an order, please send us a message on our facebook page and we will resolve this issue asap.
I need to cancel my cake order, do I get my deposit back?
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Unfortunately not. As soon as you pay the deposit, I will buy all ingredients and props for the cake, so if you cancel, I still have everything i brought for your cake. This is why all deposits are non refundable.
What is the cheapest cake you do?
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For custom cakes, our smallest 4" would start from £50.
We do also offer the 'Casper Cake', a 6" cake of a set design, but you get to choose the flavour and colour for just £50, personalised topper can be added for £5 extra!
AND our new 'Classic Cake', a 2 layer 8" cake, with 4 flavours to chose from, for just £40.
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How do I get FREE cupcakes?
Easy! All you have to do is leave an honest review of your order on our Facebook or google page. Once you have done so, please give us a message and book in your cupcakes!